Website  Privacy Policy/Statement 

SHAID respect the privacy of every person who visits or subscribes to our websites and online publications (“you”) and are committed to ensuring a safe online-experience.

This privacy statement outlines the personal data we may collect about you and how we may process it, as well as how our service providers might do the same. This privacy statement also tells you about your rights to control this data.

Our privacy commitments

SHAID will not use any personal data collected on this site for any purpose other than that specifically stated. SHAID will not use personal contact details unless you agree to the data protection opt in supplied. If you agree to receive, or sign up for, further information from SHAID you will be offered an opportunity to unsubscribe from that communication at all points of contact.

We subscribe fully to the GDPR (2018) and the Privacy and Electronic Communications Regulation (2003). SHAID will never intentionally misuse or allow others to misuse any personal data it collects or holds.

Please note that (“this site”) might contain links to external sites relating to homelessness and/or young people. This privacy statement does not cover the activities of such third parties. You should consult those third party sites’ privacy policies for information on how your data is used by them.

SHAID does not sell or pass on personal contact details to any organisation and will not do so in future without asking you.

 This site is the main website for our charity Single Homeless Action Initiative in Durham Ltd (Charity Number: 1074505; Company No. 3659370). We offer a newsletter subscription service, which provides articles relating to the charities achievements, recruitment and training opportunities and our fundraising endeavours, that we feel are useful to both charitable and statutory partners.

Our physical address

94A Front Street


Co. Durham


As well as by mail, we can be contacted by email at or by telephone at 01207 238412.

Responsibility for your data

SHAID is subject to the General Data Protection Regulation 2018 as enforced in the UK by the ICO.

We are the sole data controller for this site.


Collection of personal data

We only collect personal data from you through data inputted through enquiry forms (if submitted), newsletter subscriptions (if joined) and anonymised site usage data. We do give you the option to access our sites’ homepages without subscribing or registering or disclosing your personal data.

Please note that we do not intend to collect any personal data from children under thirteen years of age and no child under thirteen should submit any personal data to any of the Sites. Should we discover that any such personal data has been delivered to any of the Sites, we will remove that information as soon as possible.


SHAID collects personal data such as your name, company (if applicable), email address, housing history and current personal circumstances in order to reply to your query. This information may be used in conjunction with information we hold against any service that you have signed up for where it is appropriate to helpfully reply to your enquiry.

This information is used to administer and deliver to you the support you have requested, to operate our services and online platforms efficiently and improve our service to you, and to retain records of our communications. By using this site and submitting personal information through the referral process you are agreeing that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the site services and developing our business.

Call recording

If you contact us via telephone to make a referral to any of SHAID services you will be asked if you agree for your data to be held in accordance with GDPR guidelines for the purpose of assisting you with your housing/support query.

Trading in personal data

Some of your personal data may be collected and processed with the intention of providing it to other organisations, but this will not be done unless you have given your consent (separately to this privacy statement).

Public forums, message boards and blogs

Our site uses message boards on blogs and users can participate in these facilities. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information.

Data storage and transfers

Your personal data is stored on servers in the European Economic Area (EEA). If we share your personal data with any third-party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with current European data-protection legislation.


Information collected at one Site may be used by any other SHAID services for the purposes listed above.

We may also disclose your personal data to other third parties, including, without limitation, professional advisers, or governmental or State institutions or regulatory authorities, where necessary in order to exercise or defend legal rights or where required by law.

We may transfer any of the information described in this policy to third parties as a result of a merger, consolidation, change of control, transfer of assets or reorganisation of our business.

Confidentiality and security of your personal data

We are committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal data from loss, misuse or alteration.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features described above to try to prevent unauthorised access.

We have implemented information security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorised access

  • improper use or disclosure

  • unauthorised modification

  • unlawful destruction or accidental loss

All our employees, contractors and data processors (i.e. those who process your personal data on our behalf, for the purposes listed above), who have access to, and are associated with the processing of your personal data, are obliged to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for us in line with the standards set out in the GDPR. 

Privacy policy updates

This privacy policy is subject to occasional revision and we place any updates on this web page.

If we make substantial changes to this privacy policy, we will notify you through the website interface, or, if you have provided your email address, by email. You are responsible at all times for keeping your email address up to date. Any changes to this privacy policy will be effective immediately and your continued use of our websites after such time shall constitute your acceptance of the amended policy.